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Managed Server & Storage Services

Organizations have the need to store information intelligently, and the importance of having efficient backup, recovery and archiving solutions so that they can manage their information infrastructures better, while at the same time drive costs down. When the organization’s information grow, proliferation of server types and operating systems is inevitable and the locations of on-site and off-site servers supporting a data centre tend to increase, making remote server management — and in tandem, storage management — a necessity.

Customer Challenges

  • Increase in data storage
  • Increase in complexity in managing different tiers of storage
  • Increase in storage management costs
  • Increase in server types and operating systems
  • Increase in the number of on-site and off-site server locations
  • Service disruption and Data lost, business lost.
  • Difficulty and cost of supporting a 24x7 operation.
  • IT environments are becoming increasingly complex to architect, operate and manage.
  • Peace of mind to focus on core business, improve revenue, productivity and competitive.

Our Solutions

SBD Managed Server Services are supported by our round-the-clock HDS. With Best-of-Breed Fault & Performance monitoring tools, rest assured that your critical applications are managed professionally in a secured environment.

SBD Managed Storage Services include management and support services for an enterprise’s storage infrastructure. We ensure availability and optimise performance of the storage systems through proactive support tools and services.

  • Monitoring — event data collection, notification and review with support vendor, monitoring of storage utilisation, 24x7 monitoring and escalation (enterprise level storage subsystems only)
  • Operational and Configuration Management — Event handling and fault resolution, plan and coordinate hardware and software maintenance with service provider, maintain up-to-date system configuration documentation
  • Providing monthly fault statistics
  • Providing monthly storage utilisation
  • Managed data replication service for added protection

 

Customer Benefits

  • Eliminate downtime and associated costs
  • Save on server support costs
  • Free-up your personnel for projects that build value for your organization
  • Off-hours monitoring and maintenance for peace of mind
  • Flexibility to manage IT resources (budgets, skills, training, project needs) more effectively.
  • Ability to deploy, manage and operate more complex solutions.
  • 24x7 accesses to expertise that would otherwise be unavailable.
  • Improved Total Cost of Ownership (TCO).
  • Predictable monthly costs.

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